Report to the police first, then to us within 60 days. This is exactly what you need and what happens next.
Finding an empty rack is stressful. Here is the order that keeps the process short.
1. Report it to the police Make an online report and keep the reference number. We need it to open a theft claim.
2. File your claim with us Choose your policy, the date of the incident, what happened and the amount you claim. You can file up to 60 days after the incident.
3. A claims handler takes your file You see the status change from Submitted to In review. The handler may decline if the bike was not locked as required in your policy.
4. Decision and payout The payout is the approved amount minus your excess. A paid theft claim ends the policy.
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